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Customers Are Suing Chick-fil-A Over These "Deceptive" Upcharges

The second lawsuit of its kind this year.

Chick-fil-A has apparently been "deceptive and untruthful" when it comes to the real cost of their delivery. Customers who filed a recent class-action lawsuit against the chain in New York claim that Chick-fil-A falsely advertises a flat delivery fee, but this fee isn't the only upcharge you'll encounter if you order delivery from them.

According to Food & Wine Magazine, two plaintiffs have stated that in 2020, Chick-fil-A began marking up its menu prices for delivery orders on top of the $2.99 or $3.99 flat fee charged for delivery services, without explicitly warning its customers. And the difference in price is significant—customers will pay about 25% to 30% more for that chicken sandwich if they get it delivered.

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"To appeal to consumers in a crowded food delivery marketplace, Chick-fil-A has promised its customers low-price delivery in its mobile application and on its website, usually in the amount of $2.99 or $3.99," the filing says. "These representations, however, are false, because that is not the true cost of having food delivered by Chick-fil-A… Chick-fil-A secretly marks up food prices for delivery orders by a hefty 25 to 30%. In other words, the identical order of a 30-count chicken nuggets costs approximately $5 to $6 more when ordered for delivery than when ordered via the same mobile app for pickup, or when ordered in-store."

The main point of accusation against the chain is that they're keeping this additional food markup a secret in order to present a seemingly appealing price point to customers looking for convenient delivery options.

According to Mashed, this isn't the first lawsuit filed against the chain for delivery price markups. A similar claim was filed by customers in California in March, which accused the chain of falsely advertising the flat delivery fee as the only additional charge for delivery orders placed through Chick-fil-A's website and mobile app.

We reached out to Chick-fil-A for comment and will update this article with any responses we receive.

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Mura Dominko
Mura is ETNT's Executive Editor, leading the coverage of America's favorite restaurant chains, grocery stores, and viral food moments. Read more about Mura