5 Fast-Food Chains Falling Out of Favor  With Customers

Burger King

The chain was a long-time second-largest entity in the fast-food world, lagging only behind McDonald's, but things have changed. Wendy's has dethroned Burger King from its #2 spot, taking its place as the second-largest fast-food chain in America in terms of sales, according to Forbes.



With all the negative press Subway has been receiving lately, it may seem like the chain's downfall started as recently as this year. But its mass store closures and recent sales numbers reveal that it has been losing favor with customers for a while.



Once a juggernaut in fast food with its introduction of the first toasted subs, Quiznos has lost a staggering 94% of restaurants in 15 years. It currently operates 255 U.S. locations (and over 300 international ones)—a far cry from the 5,000 restaurants it had in 2007.


Boston Market

Reckless growth and increasing competition in the rotisserie chicken arena (even from retailers like Costco) all led to the chain's bankruptcy filing in 1998. While it changed ownership and attempted to right the course since then, its most recent sales figures show the chain continues to lose its footing in the fast-food world.


Steak 'n Shake

According to customers, who have sounded off on their complaints about the chain on social media, it's Steak 'n Shake's slipping food and service quality, as well as massive wait times, that are turning people off from the once-beloved family restaurant.


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