Walmart Just Expanded This Unique Customer Perk
America's largest retailer is bringing increased convenience to more homes across the country, now that the chain's InHome delivery service is expanding from six million to 30 million U.S. households by the end of the year. This rollout includes major markets like Chicago, Dallas, Los Angeles, Houston, Indianapolis, and Nashville.
Launched in 2019 in select locations, Walmart's InHome delivery service aims to save families time by having highly trained associates deliver groceries and other items directly into customers' homes—even when the customer isn't there. To enter the homes, Walmart associates use a one-time access code to unlock a "smart lock" that is paired with the InHome app. The customer is then alerted that the delivery process has begun.
To alleviate security concerns, all associates wear body cameras that record the entire delivery, which customers can watch live or up to a week after their groceries are delivered.
Related: To get all of the latest grocery store news delivered right to your email inbox every day, sign up for our newsletter!
This year, Walmart plans to hire more than 3,000 associate delivery drivers, who will receive in-depth training, both in-person and through virtual reality to "build their skillset around using innovative tools and technology to manage the delivery process." Additionally, as part of the company's goal to operate a zero-emissions logistics fleet by 2040, Walmart will build out a fleet of 100% all-electric delivery vans.
Although the direct-to-fridge delivery service was met with skepticism last spring, particularly due to pandemic-related concerns, all delivery associates must abide by several COVID-19 safety measures. These include getting their temperature taken at the beginning of their shift, wearing a mask during the delivery, and sanitizing every surface they touch before leaving the customer's home.
"We've been operating InHome in select markets over the last two years and have found it is a perfect solution for customers who want to live their lives without worrying about making it to the store or being home to accept a delivery," Tom Ward, senior vice president of last-mile delivery at Walmart U.S., said in a statement. "Identifying ways to help our customers save time and money is our purpose, and nothing showcases that better than InHome delivery, which is why we're excited to bring the convenience of InHome to even more customers in 2022."
Walmart's InHome delivery service costs $19.95 per month, but the smart locks aren't included. Customers without a smart lock or garage keypad can purchase a new smart lock from InHome for $49.95.
For more information on what's happening at your local grocery store right now, check out:
- Walmart Just Added This to Its COVID-19 Policies
- Walmart Saw Sales Skyrocket in 2021 Thanks to This Perk
- 11 Grocery Chains That Have Rapidly Expanded This Year